So this story gives 10 great reasons to use an open source CRM Tool.  The great thing about the article is that while it is a good discussion of for CRM a lot of the reasons fit very well for almost any coroporate tool.  The suggestions are sound and the thought process is great.  If you are dicussing using or switching to a CRM(Customer Relationship Management) software this article is a great read for ideas of why to choose open source.