Red Hat's CEO says the Vendor Model is broken...

Right Yeah we know.  That is why Open Source, Open Core and Freemium based companies exist.  They are all there, just like Red Hat, ready to send you expensive but extremely talanted people that can help you get the most out of your linux or other open source software.  The reality is that these more expensive people are still cheaper than the cost of the software alone.  Then add in-house or Exernal support staff to implement it just as you would for the open source software.  The article recounts a lot more points and is definately something to remember when you are talking to your boss and other executives.

Brian Wagner

Brian started working with *nix in while a student at Kent State University in the early 90's. In 1995, as an E-Mail Administrator for Caliber Technology (now part of Fedex) he was tasked with administering Sendmail on both Slackware Linux and Solaris Systems. His first home install of Linux was MkLinux DR1 in 1996 on his 60 Mhz PowerMac. Since then Brian has been working and consulting on Linux and it's uses in the Enterprise to support everything from E-Mail, Firewalls, Web and File serving to custom cluster solutions and grid solutions. Brian has had the opportunity to work in both Fortune 500 companies and small 2 person organizations. This has given him the unique insight into the differences every size business faces.